Data Cloud Keynote Deliver Customer Success Through Data

Notes:

        
- Datacloud enables us to bring all of. our digital streams together with our CRM data. It has enabled us to centralise all of our customer data and expedite the customer journey throughout the purchase cycle. It's allowed us to do cross sell and upsell opportunities.

- Datacloud is bringing unified data to work across marketing and sales. Freight can create automated triggers that can initiate action. Sales rep can then create a personalized, AI generated email grounded in data. FedEx has seen tremendous results with their shipping volumes using data cloud.

-  FedEx processes one petabyte of data per day. How do you take advantage of that data? We're leveraging this data to fundamentally change the way we run our network. We're also moving up the e commerce value chain.

-  FedEx and Salesforce have been working together for 15 years. In August, FedEx had 235 billion rows of data in data cloud. FedEx is in the process of completely reinventing. What's next? How we leverage AI in our journey.

- Our datablazer community is now live. Business developers, data practitioners, anyone who wants to unlock the true value of their data by joining. Sign up today, and I hope I see everyone in this room with a data blazer sweatshirt next year.

- Data cloud has been on a tear. We have been innovating and we ship every month. This QR code will allow you to join the datablazer community. Don't forget to take the survey here and give us your feedback on the social media channels.