Frequently Asked Questions

Quick answers to the most common questions about Alice like setup, transcription, privacy, pricing and much more.

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Getting started

What is Alice?

Alice is a highly private and secure recording and transcription app built for professionals who handle confidential interviews, sensitive conversations, or critical notes. With a privacy-first design, Alice records and automatically transcribes your conversations while keeping your data under your control.

Key benefits:

Record and transcribe interviews with complete privacy (no real name required)
Files delivered instantly via secure email and available in the app
Discreet recording with gesture controls
Mark key moments with bookmarks for fast reference
Accurate transcripts ready for your workflow
Automatic file deletion options for confidentiality

How do I start using Alice?

You get 60 free minutes when you sign up. Choose how you want to use Alice:

iOS App (best for mobile & in-person interviews): Download from the App Store, sign up with any email, and start recording. Control with simple swipes and add bookmarks during your interviews.
Web Application (aliceapp.ai): Record from your browser or upload existing files for transcription. Great for managing multiple files and accessing your complete history.

Do I need an account?

Yes, just an email address. It can be temporary or disposable. We don’t require verification or personal details.

Recording & transcription

How do I record an interview?

On iPhone: Tap record, add an optional title, swipe down to pause, swipe up to resume, double-tap to add a bookmark, swipe right to finish.

On Web: Click “Record” in your browser, allow microphone access, and use on-screen controls.

Can I upload existing recordings?

Yes. Alice supports both audio and video files across dozens of formats including MP3, WAV, AAC, M4A, MP4, MOV, and many more.

What about multiple speakers?

Alice supports:

Single-speaker recordings
Multi-person interviews
Dual-channel recordings (each speaker on their own channel)
Group conversations

Can I edit my transcripts?

Yes. You can download them in DOCX, TXT, RTF, or PDF. A built-in web editor with speaker labeling is coming soon.

What languages does Alice support?

Alice can transcribe over 100 languages and dialects, including English (all variants), Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Hindi, Arabic, Turkish, Vietnamese, and many more.

Privacy & security

How private is Alice?

Very. We don’t:

Ask for your name, phone, or real email
Track your location
Use cookies or social media trackers
Sell your data

We do:

Encrypt all data in transit and at rest
Perform true hard-deletion (your files are permanently erased when deleted)
Let you set auto-deletion (1, 7, or 30 days)
Keep all content private by default (only you and chosen recipients can access)

Can Alice staff access my recordings?

Only if you request help and only after CEO approval. Access is logged and tightly controlled. A fully encrypted option (where even Alice cannot access your files) is coming soon.

What if law enforcement requests my data?

We never share data unless legally compelled by a valid court order. Even then, we only share the minimum required after verifying account ownership. Deleted files are unrecoverable.

Does Alice use my recordings to train AI?

No. Your recordings and transcripts are never used for AI training. You retain full ownership and intellectual property rights.

Pricing & plans

How much does Alice cost?

60 free minutes when you start

After that, 3–8¢ per minute (depending on package)

Pay-as-you-go — no subscriptions, no hidden fees

Minutes never expire

Bulk/team packages available

Can I expense Alice?

Yes, you’ll receive receipts for every purchase.

Can I share minutes with my team?

Yes. You can buy minutes in bulk and share them with others from your Alice account settings. Each person’s content remains private.

Do you offer enterprise solutions?

Yes. Contact us at alice@aliceapp.ai for high-volume or custom plans.

Reliability & workflow

What happens if my phone dies or loses connection?

No problem. Alice saves everything locally on your iPhone and syncs once reconnected. You can also export recordings manually if needed.

What audio quality can I expect?

Clear enough for podcast or broadcast use

Background noise reduction

Optimized file sizes for easy sharing

What if I forget to request transcription?

By default, transcription is ON. If you disable it, you currently need to re-upload to generate a transcript. Retroactive transcription is coming soon.

How do I share transcripts?

Automatically email CCs

Generate secure links via the web app

Coming soon: direct in-app team sharing

Billing & accounts

What happens if my phone dies or loses connection?

Nope.

Can I transfer my account?

Of course! Email our support agent at alice@aliceapp.ai and we'd be happy to help you!

Can I gift Alice to someone?

Yes. Many people gift Alice to journalists, researchers, or students.

Can I pay for my team?

Yes. You can bulk purchase minutes and allocate them to others.

Help & support

How do I get help?

Email us anytime at alice@aliceapp.ai.

Can I pay for my team?

Absolutely. Many of Alice’s features were built from user requests. Share your ideas with us at alice@aliceapp.ai.

FAQ

What is Alice?

Alice is your AI-powered recorder and transcription copilot. It captures high-quality audio and delivers fast, accurate transcripts — all with built-in privacy.

Who is Alice for?

Alice is built for professionals who handle important conversations: journalists, researchers, lawyers, academics, consultants, and anyone who needs reliable transcripts without compromise.

How do I use Alice?

You can record with the Alice iOS app or directly in your browser at aliceapp.ai. Upload existing files or start a new recording anytime.

What devices are supported?

Voicevault is Alice’s secure recorder and transcription tool. Use it on iOS or web to capture, bookmark and transcribe conversations.

Is my data used to train AI?

Never. Your recordings and transcripts are not used to train any models. You retain full ownership and control.

Which languages does Alice support?

Over 100 languages, including English, Spanish, French, German, Hindi, Japanese, Chinese, and many more.

Does Alice transcribe multiple speakers or accents?

Yes. Alice supports multi-speaker, dual-channel, and accent-aware transcription for 100+ languages and dialects.

Does Alice have any integrations?

Yes. Alice integrates with popular tools like Google Drive, Dropbox, Notion and many more. These integrations let you automatically export transcripts, organize files and streamline your workflow. All integrations are opt-in, can be revoked at any time and never access your data without permission.

Can I request a feature or give feedback?