Discover Service Cloud at Dreamforce

Notes:

        
- Service agents transform how you handle customer interactions by effortlessly managing requests across different channels and contacts. Leveraging the customer 360 and data cloud, it provides personalized service from answering common questions to automatically scheduling appointments. To check out even more innovations in action, check out our keynote on demand on Salesforce plus.

- Porvy John and Christina share their experiences with the service blazer community. The community helps solve real world problems, share best practices and tips. Join dot serviceblazer. com to learn more.

- Tim Casey shows how service cloud creates effortless experiences from first contact to final resolution on any channel. Using data cloud dynamic content, Jonathan was presented with relevant workflows and content to serve up self service knowledge. This is brand new, fully autonomous AI powered by Einstein.

- Salesforce's conversational AI assistant for CRM delivers trusted AI responses grounded with your private data. By leveraging flow in the existing automation tools inside Salesforce, our AI can call on standard actions or customers can build their own. Now let's go ahead and dive into operations and showcase how managers, supervisors are leveraging salesforce to deliver efficient service.

- I'm joined by Chris Battles, SVP product Management Salesforce and Brent circa, CIO, Warren Cat. Tell us a little bit about Warren cat and your journey with Salesforce. Warren Cat's journey around Salesforce started with service. More efficiency and a better customer experience is top of mind for you.

- Christopher Battles. SVP product management field service salesforce, and Brent circa, VP of M It, Warren Cat. So happy you guys could join us on the broadcast. Thank you.