Agentforce Keynote: Build the Future with AI Agents

Notes:

        
- Product AI platform Salesforce. com is launching. Adam Evans: This is an AI moment, and it's really at this moment that we think about the future. What we're launching, but more importantly, what you do with it, is going to help change this moment for everyone.

- Kevin Quigley from Wiley. Thanks for being here. Can you just tell us about, like, you've launched service, uh, agent. Tell us a little bit about kind of the outcomes that you've seen.

- We've seen an over 40% increase in case resolution compared to our whole chatbot from the agent. We took our support experts, we took our existing CRM m team and, uh, our product support teams and empowered them. It makes it easier to handle more scenarios.

- Your AI is only as good as your data because your agents need access to trusted, accurate, and real time data. With Agent force, you can leverage a lot of your existing workflows and data to create these data aware prompts. It's all about bringing the right data to the right prompt at the right time.

- We have one of our very own asian blazers here in the room with us today. Take a moment to say hello to Erin and the easy cater team. Before we get into AI, can you share a little bit more about what ezcater does with the audience today?

- Agent Force is humans working together with AI across all kinds of channels. The reason engine grounded in your data with data cloud and policies and unstructured data. Head out to Moscone west on the second floor. Can't wait to see what you build.