Agentforce: Transform Financial Services with Humans and AI

Notes:

        
- The financial services keynote will connect the messages from Mark's keynote earlier this week to the financial services industry. Steve Dobbs will explain how agent force and all these amazing technologies are going to transform the industry. Later we'll welcome two amazing leaders from american family insurance and Standard bank to tell us how they're transforming their organizations with the power of data and AI.

- Service process library puts all customer data in one place. Transaction disputes are growing to 42% year over year. Service library even works in customer portals where you can do it on the web or even through mobile apps.

- With FSC, we're able to go into the middle and back office and see the full orchestration of a transaction dispute. Having that service automation and having that process available, you can see what next steps I need to take. But this is where I need Agent force.

- Neil Price flew all the way here from Johannesburg and he's going to tell us about how Standard bank took their service journey. Neil, how you doing, man? Good to see you.

- Standard bank is 162 years old. We are present in 20 countries in Africa, seven countries outside of Africa. We use Salesforce as our platform for customer engagement. Our mission is Africa is our home. We drive our growth.

- All right, we're rounding things up here. There's a few things that I want you to do as takeaways. Let's go to the agent force launchpad and actually build some of these agents. We really enjoyed this session today. Have a good rest of your dreamforce.