Privacy Policy

Last updated: Jan 4, 2019

Thank you for using Alice. This document describes how we collect, use, and handle your personal data when you use our websites, software, and services (“Services”). Please also take a moment to browse our About and Frequently Asked Questions pages. Questions, concerns? Please email

What & Why

We collect and use the following information to provide, improve, protect, and promote our Services.

Account information
We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account or upgrade to a paid plan. This includes an email address and not much else. You may choose to use throwaway email addresses if you like.

Your content
Alice is a recording and transcribing service. To make it work, we store, process, and transmit audio and transcription data along with pertinent information related to it. We treat your data with the safety and sanctity it deserves, and don't use it for marketing or research purposes. We don't hoard it forever, we don't make copies of it, we don't analyze it for research, and we certainly don't sell it.

The only times we’ll ever share your info:
1. If Alice is acquired by or merged with another company — we don’t plan on that, but if it happens — we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.
2. If we’re required to by law. Read more about this in the FAQs.

Device information
We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. This is common standard operating procedure for most websites. We go out of our way to not capture nor store anything not absolutely necessary to operate the Service. Your devices (depending on their settings) may also transmit location information to us. For example, we use submitted information to detect abuse and identify and troubleshoot bugs.

We use cookies to provide, improve, protect, and promote our Services. Cookies help us remember your account for your next visit. You can set your browser to not accept cookies, but it's necessary to make logins work - try it out. We do not use third-party service providers that set cookies and similar technologies to promote Alice.

When you write to Alice with a question, we’ll keep that correspondence for future reference in our email inbox.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Service. Accordingly, Alice recognizes and will comply with GDPR and those rights, except as limited by applicable law. The rights under GDPR include:

Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at

Law enforcement

Alice won’t hand your data over to law enforcement unless a court order says we have to. We reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.

Deleted data

When you cancel your account, we’ll ensure that nothing is stored on our servers past 30 days.

Location of Service and Data

This Service is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Service, participating in any of our services and/or providing us with your information, you consent to this transfer.