Main Keynote: Dreamforce 2024

Notes:

        
- Salesforce is teaming up with AI agents to drive customer success together. Agent Force gives us the ability to deliver that high touch, personalized service to everybody. While always staying grounded in trust, it. Will help humans become more human.

- Patrick Stokes: Meet Agent Builder, the newest member of the agent force studio. He says it makes it easy for you to customize your agent force as well as to build your own. Hear how Saks is using Agent force to deliver luxury experiences to every customer at scale.

- Saks just rolled out their new agent force agent, and they call her Sophie. Patrick: Let's give Sophie a call and see if the experience is any different. Sophie knows exactly who was because she has a full customer 360 profile. She can even take some action.

- Salesforce launches all new agent four studio with Agent Builder. If you can describe it, Agent Force can probably do it. Topics are really the foundational building block along with actions in how you build these new autonomous agents.

- Patrick Stokes: Let's see some of the actions that agent force can do. These include finding my order number, checking the order status, even modifying the orders. What's amazing about agent force is they can actually query and talk to these APIs just like we would be able to.

- And finally, one last very important slide tomorrow. Se Mashta, thank you so much for everything that you do for us. We can't wait for imagined dragons in pink tomorrow night. Look forward to talking to you all during this conference.

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Note from Alice on AI quality: The AI got slightly confused with the heavy music intermingled with voices and couldn't pick out correct speaker names. Click on the Play > icon next to a timestamp and you will see exactly who is speaking at that moment. Speakers have full names and titles in the video.