Customer Success Keynote: A Path to Success with Salesforce

Notes:

        
- Welcome to the last keynote of Dreamforce 2024. We've even got an incredible giveaway at the end that is going to make Oprah proud. Unfortunately, I can't share any stock market tips or World cup results. But what I can do is make sure this session is worth your while.

- Bombardier has been working in the AI sphere in different parts of our business for a few years. Salesforce professional services came in to help Bombardier scale its AI program. How did you get your leadership team over the hurdle there?

- Irina Castania: How did you pick a way, how did you start to set scope, decide where you'd start? She says Bombardier decided to go for a very user centric and agile approach. What a great story of AI, of data, of humans, trusted advisors coming together to create these business outcomes.

- Salesforce's first dream force was at the Weston St. Francis in 2014. Over 9000 consulting partners, 7500 isvs and they're all here to help you, our customers, be successful. Kiersten Rhodes from Deloitte to share the partnership story.

- Salesforce is our next gen marketing automation project. The three biggest challenges you provided us was one, you wanted to make access to that data faster. And then, you asked us to think about helping you create the data to be smarter. Now we get to go take that to market.

- Thank you all for being here. We will see you in the future at Dreamforce next year. Thank you, everybody.