Keynote: Humans with AI Agents Deliver Effortless Service

Notes:

        
- VP in GM service cloud Salesforce, Kishin Chaitan. I took on the role as a GM of service cloud about a year ago. The pace of change, especially in AI in this year has been just remarkable. Dreamforce is such a special event.

- Opentable is an amazing story, and we'll give you a round of applause. Here to take you through chapter two and chapter three. To creating effortless experiences our vp of marketing, Rekha Sri Watson.

-  customer experience intelligence tool gives you real time insights of your customers. Because Einstein and AI is right in the flow of work, you can take actions fast. Here's a quick demo to show you all of this in action.

- Einstein and Data cloud are game changers for customer service teams. AI with powered by data cloud gives you proactively, step by step guidance on how to resolve your customer cases two x faster. It's a really cool demo and I can't wait to show you.

- Dreamforce is bringing humans and AI agents on one platform across every channel. New feature called Service Planner gives John step by step guidance on how to resolve a customer's case. We are able to bring commerce and service cloud on one platforms.

- Service blazor introduces agent for service flexibility plan. What it really means is you could redeploy some of your spend on service cloud licenses into agent force as your needs evolve. Visit the service campground. Join the service blazor community. And finally, thank you for your time and your attention.