Top Education Insights from Dreamforce 2024

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- Technology is changing the whole experience from end to end. Here to tell us how, our VP and GM of education, Margo Martinez, and senior director of product marketing, Brad Schleicher.

- With ODU global, they've already increased their applications by 17.6%, which is pretty impressive. Also reduced their application processing time, which used to take them weeks and is now down to a couple of hours. That's really incredible efficiencies to unlock.

- What are some education applications, uh, around agents? What does it mean for education? Yeah. To save time for admissions staff to be able to reduce the amount of time that they have responding to prospective student inquiries. That personalized interaction might open the wallets a little bit more.

- Education customers can really relate to just the applications for a chatbot. Getting comfortable with each of those progressions is super important. Everyone is on a different level in terms of their comfort with agents and AI.

- Two customers that really stick out are Calarts and Occidental. CalArts wants to build relationships with alumni so they can become the next generation of donors. Occidental is focused on mentorship. How do you best match the right alumni with the right students?

- Here are the top three ways institutions can leverage AI today. Connect prospective students with agents. Generate student summaries for advisors. Capture alumni engagement insights.