SMB and Growth Keynote: Scale Faster with Connected Data

Notes:

        
- The admin keynote spotlight to keep the keynote celebration going, I am joined by the amazing Ella Marks and Jennifer Lee. Concert was ripping. A lot of our friends showed up bright and early to hang out with us. We have a packed agenda today.

- Today you can ask your AE to get you Salesforce foundations. It's a free upgrade for sales, service, marketing, commerce and data cloud. Coming in October, agent force and agents, I'm really excited about this.

- Sales cloud is a complete growth platform that allows small and medium sized businesses to run their entire sales process from pipeline to paycheck. With AI incorporated in the entire selling process, you're selling smarter and closing more deals. It's working for small businesses.

- Salesforce channels and Slack AI helped boost collaboration for different teams. We saw a sales development agent engaging autonomously with a prospect to open a new opportunity. Sam, talk to us a little bit about what service leaders are experiencing today in SMB.

- Customer service is not just a retention lever, it's a growth driver for your business. Service cloud gives you the ability to do self service where your customers can find answers on their own. Having an organization where all teams are aligned around growth is a competitive advantage for every organization.

- Agentforce helps you extend your workforce by building AI agents that work together with humans to drive customer success. You have a chance to win one of five passes for Dreamforce 2025. Follow the QR code on screen and fill out our event survey as a thank you.