Agentforce Service Agent: What Is It and How Does It Work

Notes:

        
- We're going to be talking about agent four, service agent, what is it and how does it work? Just as a reminder, please base those purchasing decisions on your products that are currently available. We hope this session is extremely valuable for all of you in the room and online.

- Autonomous agents are really paving the way for the future. They are dynamic agents, so you can have a much more conversational, complex experience with them. On the business side, autonomous agents are helping you by allowing you to reduce your costs with less resources.

- There's really three key components to setting up these conversations. It's topics, instructions and actions. Jen is going to give us a great demo in just a couple minutes.

- Service agents answer questions with clear and concise business data or information grounded in knowledge using a sophisticated reasoning engine and natural responses. Agent force can be deployed with confidence through clear guardrails and seamless handoff to a live agent. Agents will be available in seven languages.

- At launch, agent force will be seeded with standard actions across sales and service use cases. New topics can be created from scratch or added from a library. The beauty of the Salesforce platform is the reusability of these functional building blocks. Pick those couple of use cases that you can now bring forth on your channels of choice.

- Join the service laser community on if you haven't already done so, great opportunity to meet and network with other professionals in the service industry. scan this last QR code and get coffee on Salesforce. All right. Have a great rest of your dream force.