Initiate Your AI-Powered Banking Service Journey

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- Everybody, welcome to Dreamforce. We have a great session for you today, on how to initiate your AI powered banking journey. Just a reminder that Salesforce is a publicly traded company. We do encourage customers to base their purchasing decisions off of products and services that are currently available.

- Cloud case management company used AI to improve complaints resolution process. The process involved hundreds of thousands of hours of manual work. M doing that work, uh, was with about 60,000 resolutions a year.

- Selecting Salesforce was something that took quite a lot of time and process. One of the reasons for selecting Salesforce would have to do with the way in which it integrates with the platform. Being able to scale the solution to future use cases was also important.

- The prompt builder console was released by Salesforce nearly a year ago. Once you've provided the instructions to the AI, you need to ground it with data. All of this is grounded in customer data. The feedback mechanism is also important to one of the reasons we selected Einstein.

-  CIBC is deploying generative AI in a very flexible way. The biggest challenge was in getting alignment with the enterprise on architecture. The bank is measuring the benefits and the return on investment.

- Ryan shows us how CIBC has gone from AI initiation to true transformation. First 4000 attendees get a five dollar Starbucks gift card. Please fill out the survey. Give us your feedback.