Dreamforce Live: Humans with Agents Drive Customer Success

Notes:

        
-  Agents can generate high fidelity pipeline and provide personalized coaching. That is humans and agents together, driving customer success. We're going to hear firsthand from a customer putting AI to work.

- Carnegie Learning is now taking that external AI use and trying to pull it into internal AI use. What's your advice when it comes to implementing something like Salesforce? What advice would you give them really quickly? Be thoughtful.

- What's next for Carnegie Learning's use of AI? Oh my gosh, there's so much coming. Agent Force is going to be hopefully huge for us. All of the different implementations of AI are just going to make our customers feel so much more personal.

- Sales agents built on agent force are going to help sales teams accelerate growth. They're going to be generally available in October. What can our audience do today to prepare for this and start to implement them?

- Loreena Yee Larina: The biggest tech and AI trends that global executives and business leaders should be thinking about. She highlights agentic AI, context windows, and multimodal.

- Lorena Yee: How is McKinsey seizing the moment to deliver on the AI promise for its clients? One of the things we're doing is we're partnering with Salesforce because we need to make the great pivot of strategy execution to results.