Deliver Patient Access Smarter and Faster with AI

Notes:

        
- Alyssa Halcombe: deliver smarter and faster patient access with AI. We're in a very, very different industry, than a lot of the other industries here at Dreamforce. Thank you for being here and trying to make your experiences better for your patients and your communities.

-  AI is offering a really promising future for healthcare contact centers. 72% of patients prefer to use digital tools to manage their healthcare. 64% of healthcare organizations are struggling with high call volumes. 55% of contact centers still rely on manual processes for benefits verification. C 360 is a collection of products to address this industry pain point.

- Lauren: Let's give you a little taste of how agent force works. Show us what agent force might look like to a patient and both to an agent. Charles Green wants to cancel his colonoscopy tomorrow. We leverage an assistant from within health cloud to help preserve that appointment.

- Common spirit Health covers 24 states and takes approximately 5 million calls annually. The company is creating an EHR agnostic system through a CRM to improve that stakeholder benefit. The aim is to bring one pane of glass view for agents.

- The connection center has standard core KPI's. You cannot do this without first doing the hard work of standardizing and optimizing. Faster resolution for our patients. We're strengthening the connection with our communities. And ultimately, we need to improve our network integrity and our productivity.